Job Description

Role: Field Service Engineer

Must Have Skills:
• Provide 2nd level IT support
• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software • Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone) • Knowledge of office products like word/excel/email client etc.
• Proficiency in desktop support including knowledge of current Windows operating systems • Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix • Backup & restore of OS and Data • Procurement of Hardware, Maintaining the assets and Hardware spare stock • Hands on Audio/Video conferencing experience • Experience in performing asset refresh • Experience in network trouble shooting • Basic knowledge of windows Active directory and group policies • Ability to lift and or move various computer equipment and ladder up to 30 kg.

Roles & Responsibilities
• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals • Documents, maintains, upgrades or replaces hardware and software systems • Communicating clearly in written and verbal form • Accepting and delivery of all service calls assigned • Completing all administrative tasks associated with each call • Responsible for control and return of assets and inventory • Other duties may be assigned to meet business needs • Installing wires and cables as well as splice wires or cables • Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met • Backup tape replacement • Executive support • Handling procurement • Support rest of the locations in country remotely if required.
• Support Remote support teams if required • Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Managerial Skills:
• Good Communication skills
• Problem ownership and follow-up
• ITIL concepts strongly preferred
• MCSE or MCP preferred
• Min 5 years of relevant experience
• Plant production environment experience (good to have


Skills: Field Expansion


Experience Required: 0-2

Job Tags

Work at office, Remote work, Weekend work

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